A food producer supplying retail chains
Two factories, about 400 products, most sales through five retail chains.
- Before
- Margin per product is known after month-end. Promotion costs sit in finance, volumes in sales, and nobody can say which promotions paid off.
- Health Check found
- 3 definitions of product margin, trade spend recorded in 2 systems, and write-offs not linked to forecasts.
- After the fix
- Margin per product and customer every morning, including promotions. Write-offs from short shelf life fell from 3.1% to 1.9% of production.
- Timeline
- 3-week Health Check, then 10 weeks of fix and build.